General Returns Policy

Laetts offers refunds rather than exchanges. You can re-order any style/color/size that you want.  We offer free shipping on replacement orders, please contact customer service for details.

• You have 30 days from the day your item is shipped to initiate a return.
• All items must be received in their original, not damaged, altered, used, perfect, re-sellable condition.
• We only accept returns on items purchased from the Laetts website.
• A refund will be issued for the purchase price.
• The refund will only be applied to the original credit card account used for purchase.
• You are responsible for return shipping costs.
• Include a return address during the Online Return Authorization Request process if it is different from the original shipping address.
• If our warehouse is unable to accept your return, the merchandise will be returned to you without a refund.
• Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
• You will receive a confirmation email when your account has been refunded.
• We reserve the right to limit returns.
• We cannot accept C.O.D.

30 Days Return Policy: Detailed Instructions

In order for a refund to be made, the product(s) returned must be not damaged, altered, used, in perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.

Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more than 5-7 business days.

We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.