Orders, Shipping, Returns & Exchanges, Warranty

Can I Track My Order?

Once the order is shipped, a tracking number will be emailed to you. If you registered an account on our site, you will also be able to login and view your order's tracking information and order history. You can use the tracking number by visiting USPS.com or UPS.com.

If you have any questions about tracking your shipment, please contact us!

Where Can I Ship My Order To?

Billing and shipping addresses must be within USA. At this time, Laetts does not offer international shipping and is unable to ship to PO boxes, re-shippers, or package forwarding services.

Does Laetts Ship To PO Boxes?

Unfortunately, Laetts does not ship to PO boxes at this time. We apologize for the inconvenience.

My Order Didn't Arrive?

If your order hasn't arrived within the expected delivery date, please get in contact with ourcustomer service.

Can I Change My Delivery Address?

If you would like to change the delivery address, please contact us.

Can I Ship With Expedited Service?

Expedited shipping is available within the continental US only (excluding Alaska and Hawaii). Expedited shipping is not available to PO Boxes.

We offer express 1-2 day shipping.  For details please check our Shipping Options.

How Long Before I Receive My Order?

Orders are shipped within 2 business days. Shipping generally takes 5 to 8 business days, depending on the location of delivery. Please note, shipping companies do not deliver on Saturday or Sunday. The business days are Monday through Friday.

I didn't receive an email confirmation of my online order. What do I do?

First, check your spam folder. If it’s still not there,contact usat any time.

When will my socks ship?

Orders are shipped within 2 business days. Business days are Monday through Friday (excluding holidays). When your order is shipped, you will receive an email with a tracking number.

How do I return an item?

The best place to start a return is on our returns page., which includes information about our 30-day return policy. If you need any further help, please reach out to ourcustomer service.

When will my return be processed?

Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. Processing and inspection can take up to 7 business days to complete.

What is Laetts' warranty policy?

We believe in the quality of our product, which is reflected in our  100% comfort guarantee and warranty policy. For full details, please review ourwarranty policy.

How do I make a warranty claim?

The best place to start your warranty request is by filling out the form on our warranty page. 

Size & Fitting

How do I determine my sock size?

Refer to our sock sizing chart. If you fall between two size categories, we recommend you size up. For an ideal fit, it's best to measure your foot length and choose the size accordingly.

Are Laetts socks one-size-fits-all?

One-size-fits-all socks are designed to to cover most foot sizes although everyone's foot is unique in size and shape. Laetts socks are engineered for ideal fit and each of our sizings is designed for a select range of shoe sizes. For the best fit please refer to oursize chart.

Are sock and shoe size the same?

Sock size and shoe size are not the same but your shoe size will help you determine your sock size. If you wear a men’s size 11 shoe, you will want a men’s large sock since the men’s large fits shoe sizes 10-12. Refer to oursize chartfor the best fit.

Does Laetts make socks that are 100% wool?

Sock yarns are generally divided into surface and ground yarn. The former you can see, like, merino wool, cotton and nylon which are comprised of 80% fiber content, and the latter are invisible, typically elastic yarns that make socks hold feet tight. As a result, socks cannot be 100% wool.  Socks that are 50 to 80% wool are considered high end by industry standard.

What are the different weight options for socks?

Sock weight (or yarn weight) refers to the fineness/thickness of the yarn used in the knit. We currently have 4 different sock weights: Ultra-lightweight,Lightweight,  Midweight, and Heavyweight.

What are the different cushion levels for socks?

Sock cushion is created by knitting terry loops. The cushion provides added protection in high impact areas, shock absorption, and extra warmth and comfort. Our 4 cushioning levels are No Cushion, Light Cushion, Half Cushion, and Full Cushion. The 4 tiered-weight system, combined with 4 cushioning levels, creates a range of support, warmth, and comfort in our socks. Try different combinations of cushion and weight to find the maximal fit. You can learn more about these levels on our Size Chart. 

Care & Maintenance

How often should I wash wool socks? 

How do I wash wool socks? 

Turn your socks inside out and wash with a gentle cycle in cold water. Use a mild detergent and avoid fabric softeners and bleach. For full instructions, visit ourcare guide page.

Do I wash socks in hot or cold water? 

Wash your wool socks in cold water. Never use hot water, as it can weaken the fabric fibers and fade in color. For full instructions, visit our care guide page.

Should socks be washed inside out?

Yes, turn your socks inside out before washing to clean out sweat and dead skin cells from your feet. For full instructions, visit our care guide page.

Can I machine dry wool socks? 

Yes, you can tumble dry our merino wool socks on low. Flat drying your socks is preferred and great for the environment. For full instructions, visit our care guide page.

Can I wash my socks with clothes? 

If the clothes you’re washing can use the same settings, you can wash them together. For full instructions, visit our care guide page.

Do Laetts socks shrink? 

Our socks won't shrink on you. Laetts products have gone through a unique pre-shrinkage treatment gearing toward unrivaled memory and shape retention, enhancing consistent performance in extreme cold weather condition. They look much softer than other wool socks.

Our Technology

What is BOOT-GLIDE™?

Laetts socks are boot friendly.  We specialize in designing effortless slip-on and removal of boots.  BOOT-GLIDE™ is our Patent Pending Fiber Technology, the breakthrough solution for boot fitting. Learn more about BOOT-GLIDE™ technology here.

What is HYGRO-HEAT™?

HYGRO-HEAT™ is a Laetts’ trade mark out of hygroscopic heat. According to ISO 18782 2015 Determination of Hygroscopic Heat Generation, hygroscopic heat generated by loss of kinetic energy of water molecules are absorbed at a surface of textile material and then reacts with fiber molecules.

Laetts products have a unique hygroscopic heat generating function, which can keep feet up to 8.8° Celsius warmer in cold weather compared to market standard ski socks. Learn more about HYGRO-HEAT™ on our technology page.

What is Laetts' FIR emission rate?

LAETTS applies far infrared ray (FIR) emission ceramic particles to the fiber, which gently raises the body’s surface temperature, increasing reflection to improve blood circulation during outdoor winter activities. Laetts socks achieve this superior performance as its spectrum emission rate is approximately 23% higher than ordinary FIR. Learn more about Laetts' FIR emission on our technology page.

What are compression socks?

Compression socks have stretchy elastic fibers that apply specific amounts of pressure around the ankles and lower legs to help improve circulation. Compression socks are most commonly designed as knee-high or over-the-calf.

The amount of pressure — or compression — a sock provides is measured in millimeters of mercury (mmHg), which is a standard unit of pressure measurement used in the medical industry.

Laetts compression socks is Light Compression of 15-20 mmHg. This is a non-medical level, popular with competitive sports and everyday use.

How does graduated compression in a sock work?

A graduated compression sock uses a strategic reduction in pressure, from the ankle to the top of the sock, to encourage blood and lymphatic fluid to return to the heart instead of pooling in the lower legs and feet.

What are the benefits of compression socks?

During or after skiing or snowboarding, compression socks can help keep blood flowing, oxygenating your blood which supplies your muscles with increased nutrients and oxygen. The end result is more energy to power through your activity and better muscle function. Another functionality is increased support for your muscles and decreased muscular vibration, which reduces muscle fatigue meaning more endurance and longer stamina. As a plus, benefits of compression socks remain long after your day on the slopes.